Morgan's Shoes respects and values your privacy. Sure, everyone says this, but we really mean it. We are more than a little paranoid about our own private information, we hate spam, and we are big believers in karma. We will never share your personal information, including your name, address, and e-mail address, with anyone. We may occasionally contact you, via e-mail or USPS mail, to inform you of certain promotions or events that we think you may be interested in. If you prefer to not receive this information, please follow the "My Account" link at the top of the page and uncheck the Mailing List option.
We do not keep your credit card information in any form. All of our internet transactions use secured communications, and the payments are handled by PayFlow Pro, owned by PayPal. We have voluntarily restricted our ability to view your credit card information. This means that when you place an order with us, you are the only person able to view your credit card information - everything is encrypted and handled by processors and banks.
We want to you to be completely satisfied with your online purchase from us. If for any reason, you are not completely satisfied with your purchase, you may return it within 30 days for an exchange, credit or refund.
Here's how to return an item:
- Place the merchandise in original packaging, box, etc. Items must be in new, unworn condition, and in original packaging.
- Securely repackage the merchandise in the shipping carton. Return authorizations are not required.
- Include a copy of the receipt. Receipts must accompany all returns.
- Ship the package using any carrier to the address below. We're sorry, shipping charges are not refundable.
Morgan's Shoes
Attn: Web Returns
702 N. Midvale Blvd.
Madison, WI 53705
Did you receive a defective item, or just the wrong thing? We do our best to inspect everything for quality and accuracy before it is shipped out. Occasionally we miss something. If you receive an item that is defective or not what you ordered, please contact us at info@morganshoes.com or 608-238-3509. We will arrange to have the item retrieved and a new and/or correct item will be sent to you immediately, at no additional expense.
Want to make an exchange? Contact us as soon as possible at info@morganshoes.com or call 608-238-3509 to discuss the item you would like us to send you in exchange. We will check our inventory immediately to be sure we have the size and color you want. This allows us to serve you more quickly and send your new item to you right away.
Where is my refund? We will refund the amount of your purchase to your credit card within one business day of receiving your return. However, some banks are very slow in applying refunds to accounts, some taking up to three or four days. And, if the billing period closes during that time, the refund may not appear until your next statement. To verify that you received your refund, you may want to contact the card issuer first for your most up to date information. If you still believe you did not receive your refund, please contact us.
In-store returns? Our internet returns policy is more relaxed than our in-store policy. Items purchased in-store must be returned within 7 days for a refund or exchange. We're just nicer than they are.
Shipping
- Free Standard Shipping on all orders.
- All orders for in-stock items placed Monday - Friday before 3:00PM CST will ship out the same day. Excludes UPS and USPS holidays. All other in-stock items will ship the next business day.
Street Addresses
| Standard Shipping (UPS or USPS) | No Charge | 1-5 Business Days |
| UPS 3 Day Select® | $10.00 | 3 Business Days |
| UPS 2 Day Air® | $15.00 | 2 Business Days |
| UPS Next Day Air Saver® | $30.00 | 1 Business Day |
Orders shipped Standard may go either UPS or USPS. In an effort to keep our shipping costs down, and to be able to continue to offer free shipping, we are now experimenting with shipping via USPS. Any feedback on this is welcomed.
Be sure to scroll down and check the map for UPS Ground transit times to your location. In many cases expedited shipping is not neccessary
Business days are Monday-Friday. Weekends and holidays don't count.
Alaska & Hawaii - UPS does not guarantee shipping times on packages to the 49th and 50th states. Chances are it will get there on time, but it may take an extra day or two. UPS does not offer 3 Day Select to these states.
|
PO Boxes
| Standard Shipping (USPS) | No Charge | 1-5 Days |
APO/FPO
| Standard Shipping (USPS) | No Charge | 2-3 Days to Mail Center |
It will take 2-3 days for the package to arrive at the mail center, but after that it's up to Uncle Sam. If you have an APO/FPO address, chances are you have a better idea of how long it will take than we do.
|
Outside the U.S.
| Sorry, we cannot ship to addresses outside the U.S. |
UPS Ground® Transit Times
All packages are shipped from our one and only location in Madison, Wisconsin. UPS Ground delivery times depend on how far away you live from our world headquarters. Keep in mind that these transit times include business days only, not weekends or holidays.
Stock Availablity
Our website is updated several times a day to reflect our current available inventory. However, we are a high volume store, and we can sell through sizes and colors quickly. On occasion we will sell out of an item but that item will still appear available on our website for a little while. When this happens we try to fill orders as quickly as possible. Sometimes an item may be discontinued or otherwise unavailble, and orders will have to be canceled. We will contact you via email with the information regarding your order as soon as possible.
Special Orders
Morgan's Shoes can order any item made by any of the companies we deal with. If you want to order a style not offered on Morgan's website, email us at
info@morganshoes.com and provide as much information as possible, including style name, style number, color, and size.
We will notify you of the status of your order as soon as possible. All special orders come to Morgan's Shoes first where they are checked and the order verified.
