Frequently Asked Questions

How long do I have to return or exchange my online purchase? The short answer is 30 days. The long answer is you may return your purchase within 30 days of the date it was shipped to you, and you may return it for an exchange or a refund. There are no restocking fees or anything like that. Please note that our online return policy is more lenient than our in-store return policy (see below). This is to allow for shipping times both ways as well as to give you a chance to really try out your order.

How do I return my online purchase? Easy! Click here and follow the directions. If you have any problems or questions, email us.

May I return my online purchase in your brick-and-mortar store? Absolutely. We are happy to refund or exchange your purchase however and wherever is most convenient for you.

How long do I have to return or exchange something I purchased in your store? Items purchased in our brick-and-mortar store must be returned or exchanged within 7 days.

Hey, this is defective! or Hey, this isn't what I ordered! We do our best to inspect everything for quality and accuracy before it is shipped out, but occasionally we do miss something. If you receive an item that is defective or not what you ordered, please email us or call us at 608-238-3509. We will send out a new item immediately along with a pre-paid return label. Needless to say, there would be no additional charges.

Where is my refund? We will issue a refund for the amount of your purchase to your credit card as quickly as possible, usually within one business day of receiving your return. An email is sent automatically to you when we have issued the refund. However, these credit card transactions are not instantaneous, and it may take up to five to seven business days for a refund to make its way through the banking system and post to your account. In other words, banks are very fast at taking your money, but slow giving it back. To verify that you received your refund, you may want to contact the card issuer first for the most up to date information. If you still believe you did not receive your refund, please contact us.
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Free Standard Shipping on all orders.

All orders placed Monday - Friday before 2:00PM CT for in-stock items will ship out the same day. This excludes UPS and USPS holidays.

All orders placed Monday - Friday after 2:00PM CT for in-stock items will ship out the next business day.

Business days are Monday through Friday. Weekends and holidays don't count.

Street Addresses

Standard Shipping (UPS or USPS)	No Charge	1-5 Business Days
UPS 3 Day Select®	$10.00	3 Business Days
UPS 2 Day Air®	$15.00	2 Business Days
UPS Next Day Air Saver®	$30.00	1 Business Day
Orders shipped Standard may go either UPS Ground® or USPS Priority®. Be sure to scroll down and check the map for UPS Ground transit times to your location. In many cases expedited shipping is not neccessary Business days are Monday-Friday. Weekends and holidays don't count. Alaska & Hawaii - UPS does not guarantee shipping times on packages to the 49th and 50th states. Chances are it will get there on time, but it may take an extra day or two. UPS does not offer 3 Day Select to these states.

PO Boxes

Standard Shipping (USPS)

No Charge

1-5 Days

APO/FPO

Standard Shipping (USPS)	No Charge	2-3 Days to Mail Center
It will take 2-3 days for the package to arrive at the mail center, but after that it's up to Uncle Sam. If you have an APO/FPO address, you have a better idea of how long it will take than we do.

Outside the U.S.

Sorry, we cannot ship to addresses outside the U.S.

 

UPS Ground® Transit Times
All packages are shipped from our one and only location in Madison, Wisconsin. UPS Ground delivery times depend on how far away you live from our world headquarters. Keep in mind that these transit times include business days only, not weekends or holidays.

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We accept major credit cards and checks. Your credit card will be charged only when your order leaves our store. Our secure web site accepts the following credit cards:

• MasterCard
• Visa
• American Express
• Discover

If you prefer to pay by check, send us an email or call us at 608.238.3509 to make arrangements. Please note that special website prices may not be available over the phone or in our store.

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Our website is updated several times a day to reflect our current available inventory. However, we are a high volume store, and we can sell through sizes and colors quickly. On occasion we will sell out of an item but that item will still appear available on our website for a little while. When this happens we try to fill orders as quickly as possible. Sometimes an item may be discontinued or otherwise unavailble, and orders will have to be canceled. We will contact you via email with the information regarding your order as soon as possible.
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Morgan's Shoes can order any item made by any of the companies we deal with. If you want to order an item not offered on Morgan's Shoes' website, email us at info@morganshoes.com and provide as much information as possible, including style name, style number, color, and size. Please note that styles can be and are discontinued frequently and often without warning. We always do our best to locate products our customers are interested in, but sometimes it simply isn't possible.

We will notify you of the status of your order as soon as possible. All special orders come to Morgan's Shoes first where they are checked for quality and accuracy.

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Morgan's Shoes respects and values your privacy. Sure, everyone says this, but we really mean it. We are more than a little paranoid about our own private information, we hate spam, and we are big believers in karma. We will never share your personal information, including your name, address, and e-mail address, with anyone. We may occasionally contact you, via e-mail or USPS mail, to inform you of certain promotions or events that we think you may be interested in. If you prefer to not receive this information, please follow the "My Account" link at the top of the page and uncheck the Mailing List option.

We do not keep your credit card information in any form. All of our internet transactions use secured communications, and the payments are handled by PayFlow Pro, owned by PayPal. We have voluntarily restricted our ability to view your credit card information. This means that when you place an order with us, you are the only person able to view your credit card information - everything is encrypted and handled by processors and banks.
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All of our online orders are shipped with a packing slip that does not show prices. If you order by phone, you will need to specify whether or not you want a receipt included.

Our free automated return form will work with any online order. The person submitting the exchange or return will need the four-digit order number. Please note that we can only issue refunds to the credit card that was used for the original purchase.

If you look at your credit card statement shortly after placing an order with us, it may appear that you were charged twice, and for two different amounts. There is nothing to worry about - the "charge" for the larger amount is actually just an Authorization Hold. All this does is verifies with the bank who issued the credit card that there is sufficient credit available to process the transaction. It is only the second and lower amount that is actually charged to your account. Authorization holds will disappear on their own in usually two or three days, though this is determined by the issuing bank and may vary. A big source of confusion is that when viewing your credit card account online, banks often use vague or even incorrect labels that make it difficult to distinguish actual charges from authorizations. When in doubt, contact the bank who issued the credit card. They will be able to tell you which "charges" are actually authorization holds, and in some cases can actually remove the holds immediately for you.
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Our one and only store is located at the Hilldale Shopping Center, in Madison, Wisconsin, USA (no, Wisconsin is not part of Canada). Hilldale is located at the corner of Midvale Boulevard and University Avenue, a few miles west of the State Capitol building, the University of Wisconsin - Madison campus, and the UW Hospital.

From Interstates 39/90/94 take the Beltline (Highways 12 & 18) west 10 miles. At the Verona Rd/Midvale Blvd exit, turn north (right) towards Midvale Blvd. In approximately 3 miles Hilldale will be on the left, just before University Ave.

From downtown Madison head west on West Johnson Street and/or University Avenue (W. Johnson turns into University Ave., then Campus Dr., and then University Ave. again. Welcome to Madison...). In approximately 3 miles turn south (left) onto Midvale Boulevard. Hilldale will be immediately on your right.

From the UW campus head west on University Avenue and/or Campus Drive (University Ave. turns into Campus Dr. and then back again). In approximately 2 miles turn south (left) onto Midvale Boulevard. Hilldale will be immediately on your right.

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